Question 1

Are there any additional fees I should be aware of?

Accepted Answer

At Lon Lockwood Electric, transparency in pricing is a top priority, and there are generally no surprise fees. Customer reviews consistently commend the company for its clear communication and straightforward pricing. For instance, Donna H. mentioned, "The quoted price was exactly what was done and what we paid, no surprises"[0]. This illustrates their commitment to providing service without unexpected charges, ensuring a seamless experience.

If you're considering upcoming projects or need further clarification on pricing, Lon Lockwood Electric is happy to discuss and price out future services with you[1]. This level of communication ensures customers feel confident and informed about their choices.

To experience our exceptional service and transparent pricing, contact us today to discuss your electrical needs!

Question 2

Are there any hidden fees or charges I should be aware of?

Accepted Answer

When you choose Lon Lockwood Electric for your electrical needs, rest assured that there are no hidden fees or charges to worry about. We pride ourselves on offering upfront and transparent pricing to ensure you're fully informed about all costs before any work commences[1]. Mary C. praised the company's outstanding communication, noting that expectations and fees were clearly stated, making her experience with us reliable and transparent[0]. For further clarity and peace of mind, we invite you to reach out and discuss any concerns or to schedule your service today!

Question 3

Are there credit requirements for financing your services?

Accepted Answer

Lon Lockwood Electric offers flexible financing options through trusted partners like GreenSky to make your electrical projects more affordable. However, specific credit requirements for financing services are not detailed in the available information. For precise credit criteria, it is best to contact Lon Lockwood Electric directly. They prioritize providing transparent, upfront pricing and convenient services to make home electrical improvements accessible for all their customers[0].

Question 4

Are there financing options for emergency repairs?

Accepted Answer

Yes, Lon Lockwood Electric offers flexible financing options for emergency electrical repairs to ensure homeowners can promptly and safely resolve urgent issues without financial strain. These financing solutions, available through services like GreenSky, serve to make emergency repairs more accessible to families needing immediate electrical assistance[0]. This approach aligns with their commitment to providing top-notch service, as noted by customer Ray LR, who appreciated their flexible payment options during his service experience[1].

For specific financing details and to discuss your unique needs, contact Lon Lockwood Electric directly. Their expert team is ready to support you with professional and stress-free service[0].

Question 5

Are your technicians licensed and insured?

Accepted Answer

Yes, Lon Lockwood Electric's technicians are both licensed and insured, providing you with peace of mind and high-quality service. Our experts have undergone rigorous screening and background checks to ensure reliability and professionalism. We pride ourselves on delivering exceptional service, and every job is performed safely and to the highest standards[1].

Customer satisfaction is paramount for us, as reflected in testimonials like Kelly E.'s, who praised the genuine customer service and impeccable skills exhibited by our team[0]. We invite you to experience our reliable and efficient services—call us today to schedule your next electrical service with confidence!

Question 6

Can I Replace Normal Lights with LED Lights Myself?

Accepted Answer

Yes, you can replace standard screw-in bulbs with LED bulbs yourself. For anything beyond a bulb—like new fixtures, recessed/canless retrofits, dimmers or timers, or outdoor/landscape wiring—use a licensed electrician. LEDs often need LED-rated dimmers to prevent flicker. We handle indoor and exterior LED upgrades, troubleshooting, and buried line repairs across Rochester and Webster. We can also upgrade panels or wiring when added lighting requires more capacity. - Turn power off at the switch and test. - Match base type and wattage-equivalent. - Use an LED-compatible dimmer if dimming. - Call if wiring, new circuits, or controls are needed.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online. "Chris did amazing job installing my LED lighting in my living room." — Shawn P.

Question 7

Can I change my service appointment after booking?

Accepted Answer

Yes, you can change your service appointment after booking with Lon Lockwood Electric. Providing exemplary customer service, our team stands out for accommodating schedule changes and ensuring your convenience. In fact, Amy G. noted the office's responsiveness and their ability to "accommodate a very last minute schedule change"[0]. To modify your appointment, it's advisable to contact the office directly at your earliest convenience to ensure your scheduling preferences can be met.

Question 8

Can I combine loyalty rewards with other promotions or discounts?

Accepted Answer

Currently, there is no specific information available in the provided documents regarding the combination of loyalty rewards with other promotions or discounts at Lon Lockwood Electric. To ensure you receive accurate and detailed information, I recommend contacting Lon Lockwood Electric directly. Their knowledgeable team can offer further insights into their loyalty rewards policy and clarify any options for combining them with other offers.

Feel free to reach out to them for personalized assistance and to explore all available options that meet your needs.

Question 9

Can I fix my own light switch safely without an electrician?

Accepted Answer

You can replace a basic light switch yourself, but the safest, code‑compliant choice is to hire a licensed electrician. Lon Lockwood Electric repairs and installs switches and dimmers, offers same‑day and emergency service, and backs installed work with a 5‑year labor warranty. We’re licensed to work in Rochester and serve nearby areas like Webster and Victor. - Turn off the correct breaker before touching any wiring. - Stop and call if you see bent or frayed wires or signs of heat. - If a breaker trips or the issue returns, have a pro troubleshoot.
Updated: 2025-12-19
Need help in West Bloomfield, NY? Call (585) 494-7000 or book online. "...everything you want when you need someone to troubleshoot an electrical issue. Highly recommend!" — Betsy W.

Question 10

Can I get a price match if I find a lower quote elsewhere?

Accepted Answer

Yes, if you get another quote from a company, we recommend that you send it over to Lon Lockwood Electric for our service manager to review.  We like to look it over to make sure you are getting the same scope of work and materials.

Question 11

Can I get an estimated arrival time for my service appointment?

Accepted Answer

At Lon Lockwood Electric, we take pride in maintaining punctuality and effective communication regarding service appointments. Our team ensures that you'll receive advance notifications, including an estimated arrival time for your scheduled service. Examples from satisfied customers highlight that our representatives, like Jessie and Lisa, provide clear updates on appointment timings. For instance, Renee K. shared her positive experience of receiving a call with an estimated arrival time the morning of the appointment[1]. Moreover, Rachel M. appreciated the clear updates and punctual arrival of our technicians[0].

To confirm your service appointment time, please feel free to contact our customer service team at Lon Lockwood Electric. We're eager to deliver a seamless and efficient experience.

Question 12

Can I install a GFCI outlet myself safely and correctly?

Accepted Answer

You can install a GFCI outlet yourself, but safe, code-correct work requires verified grounding, correct line/load wiring, and post-install testing. GFCIs are required in wet or damp areas like kitchens and bathrooms. Our Rochester-area electricians routinely check grounding, GFCI/AFCI protection, and circuit load before and after the job. - Shut off power and verify with a tester. - Identify and connect line vs load correctly. - Test the GFCI and downstream outlets. - Upgrade two-prong outlets; add dedicated circuits if appliances demand.
Updated: 2025-12-28
Need help in Macedon, NY? Call 585-206-7390 or book online.

Question 13

Can I install a ceiling fan myself without existing wiring?

Accepted Answer

You can, but we don’t recommend DIY when no wiring exists. New fan circuits need a fan‑rated ceiling box/brace and correctly wired controls, which our licensed electricians handle end to end, including removing old fixtures and installing box braces. We also help choose the right indoor/outdoor fan and run it counterclockwise in summer and clockwise in winter. Work is backed by a 1‑Year Parts Warranty and 5‑Year Labor Warranty. We serve Rochester and Webster homeowners.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online.

Question 14

Can I install a ceiling light myself without existing wiring?

Accepted Answer

You can, but adding a ceiling light without existing wiring means installing a new electrical box, running cable to a power source and a wall switch, and mounting the fixture securely. Most Rochester homeowners choose a licensed electrician to avoid hidden hazards and excess drywall repair. We handle ceiling lights, fans, and recessed lighting, plus troubleshooting and repairs. If needed, we can complete wiring or panel upgrades for the project. Our lighting work includes a 1-Year Parts Warranty and a 5-Year Labor Warranty.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online. "Great job and we love our new lighting." — Neil F.

Question 15

Can I pay off my financing early?

Accepted Answer

Yes, you can pay off your financing early with Lon Lockwood Electric. The company offers flexible financing options, giving you the freedom to settle your balance ahead of schedule without any prepayment penalties[0]. This flexibility empowers you to manage your finances in a way that fits your needs. As Ray L. noted in his review, Lon Lockwood provides "flexible service and payment options," which highlights their commitment to customer-friendly financing[1].

If you have more questions about financing terms or need assistance, I recommend contacting Lon Lockwood Electric directly for personalized support.

Question 16

Can I provide feedback or reviews on your services?

Accepted Answer

Yes, you can certainly provide feedback or reviews for Lon Lockwood Electric services. Many satisfied customers have shared their positive experiences, which greatly help us to continue delivering top-notch service. You can leave your review on platforms such as Google Maps, where your feedback will be visible to other potential customers. For instance, Cory G. praised our communication and transparency, stating that our service was clear and reliable[0].

Feel free to share your thoughts to help others make informed decisions. We continuously strive to improve, and your insights are invaluable. If you'd like to proceed, visit our profile on Google Maps and leave your review today!

Question 17

Can I replace a ceiling fan myself without hiring an electrician?

Accepted Answer

Yes, you can replace a like-for-like ceiling fan if the existing support and wiring are appropriate. For safety and performance, our licensed electricians handle removal, box bracing, and proper wiring of controls for ceiling, porch, and bathroom fans. We also advise on indoor vs outdoor ratings; outdoor fans can be used indoors, but indoor fans should not be used outdoors. Professional installation is covered by our 1-Year Parts Warranty and 5-Year Labor Warranty in the Rochester area.
Updated: 2025-12-28
Need help in Macedon, NY? Call 585-206-7390 or book online.

Question 18

Can I replace an electrical outlet myself safely and correctly?

Accepted Answer

You can replace a standard outlet yourself, but it must be done to code and only after key safety checks. Our electricians start by checking grounding, GFCI/AFCI protection, and overall load balance. GFCI outlets are required in wet or damp locations like bathrooms and kitchens. If you have two‑prong outlets, upgrading to modern three‑prong receptacles improves safety and function. For kitchens, baths, or appliance circuits, verify circuit capacity and consider dedicated circuits to avoid overloads. Quick checks: - Confirm grounding is present. - Use GFCI in wet areas. - Upgrade two‑prong outlets. - Verify circuit capacity for appliances.
Updated: 2025-12-28
Need help in Rochester, NY? Call 585-206-7390 or book online.

Question 19

Can I request a specific technician for my service?

Accepted Answer

At Lon Lockwood Electric, you can indeed request a specific technician for your service. Many satisfied customers have shared experiences of working with particular technicians, enhancing their confidence and satisfaction with the company's services. One happy customer stated, "Will definitely use Lon Lockwood again and request Chris"[0]. This reflects the company's accommodating approach towards fulfilling customer preferences. If you have a preferred technician, we encourage you to communicate this when scheduling your service to ensure a personalized experience. Contact us today to schedule your appointment and request your favored expert!

Question 20

Can I safely repair a broken light switch myself at home?

Accepted Answer

You can replace a switch cover, but repairing a broken light switch is safer with a licensed electrician. A bad switch can signal wiring issues. Our electricians check grounding, verify GFCI/AFCI protection, and confirm load balance before replacing and testing the switch. We ensure code compliance, including required GFCI protection in wet areas like kitchens and bathrooms. Expect licensed, insured, background-checked pros and same-day service when available. We serve homes in Webster and Rochester.
Updated: 2025-12-28
Need help in Macedon, NY? Call 585-206-7390 or book online.

Question 21

Do loyalty program benefits apply to all types of services?

Accepted Answer

Loyalty program benefits at Lon Lockwood Electric are tailored to provide value and priority service to members through the Service Partner Plan. While not all services may be included directly, significant offerings such as yearly electrical safety inspections, priority scheduling, and exclusive service discounts make the plan advantageous for a wide range of electrical needs[1].

Customers rave about the professionalism and transparency of the service provided, as echoed by Jennifer F., who recommended Lon Lockwood Electric for their professional and personable services[0].

For comprehensive service and added benefits, contact Lon Lockwood Electric to learn more about how their loyalty program can support your specific electrical service needs.

Question 22

Do you offer a loyalty program for repeat customers?

Accepted Answer

Lon Lockwood Electric offers a loyalty-themed program known as the Service Partner Plan. This program provides comprehensive electrical maintenance for just $9.99 per month, offering benefits such as priority scheduling, yearly safety inspections, and a 10% discount on all electrical services. These advantages ensure your home receives top-notch maintenance while you enjoy significant cost savings[1].

This program not only enhances the longevity of your electrical systems but also helps in achieving peace of mind by identifying potential issues early. Considering these benefits, it's no wonder our customers express high brand loyalty, with 230 reviewers rating it positively[0].

Join our Service Partner Plan today and enjoy these exclusive benefits. For more details, contact our team and start saving on your next service[1].

Question 23

Do you offer any customer loyalty programs or incentives?

Accepted Answer

Lon Lockwood Electric offers a Service Partner Plan that costs $9.99 + tax a month. This gives our members 10% off any services provided and a yearly safety inspection. If you would like to know more about potential incentives available for electrical upgrades or installations, such as those related to electric vehicles, Lon Lockwood Electric does highlight the benefits of installing an EV charger at home, coupled with opportunities for tax credits and rebates\[1].

For further assistance or tailored information regarding loyalty programs, I recommend contacting Lon Lockwood Electric directly. Their staff are known for being responsive and professional, as highlighted by Kristin G., who noted their timely follow-up and excellent customer service\[0].

Question 24

Do you offer any discounts or packages?

Accepted Answer

Lon Lockwood Electric offers an excellent Service Partner Plan designed to provide you with comprehensive maintenance while delivering substantial savings. For just $9.99 per month, you will receive yearly safety inspections, priority scheduling, and a 10% discount on all electrical services. This plan is an ideal solution for keeping your home’s electrical system in top condition without breaking the bank. Additionally, the plan is transferable, enhancing its flexibility whether you decide to relocate or sell your home[1]. Many customers, including Marlene C., praise the service for its professionalism and cost-effectiveness[0]. To start saving with Lon Lockwood Electric, consider joining our Service Partner Plan today!

Question 25

Do you offer emergency services?

Accepted Answer

Yes, Lon Lockwood Electric offers emergency services.  With a dedication to punctuality, reliability, and professionalism, we ensure that your urgent electrical needs are met with top-notch service. As one of our satisfied customers, Jeanne F., shared, "They came to my house within 2 hours of my emergency call...I will definitely be calling on Lon Lockwood in the future"\[0]. For any emergency electrical services, please call us at (585) 766-4702\[2]\[1].

Question 26

Do you offer financing options for your services?

Accepted Answer

Yes, Lon Lockwood Electric offers flexible financing options for its services, ensuring that you can access essential electrical services without financial strain. This flexibility is made possible through partnerships with providers like Greensky, enabling easy and manageable payment plans[2][0]. For more information or to discuss specific financing arrangements, you can contact Lon Lockwood Electric directly to tailor a plan that fits your budget and needs[1].

Feel free to reach out to us and explore how our financing solutions can support your electrical project today!

Question 27

Do you offer free estimates or consultations?

Accepted Answer

Yes, Lon Lockwood Electric does offer consultations, and they provide straightforward estimates. There is a $59.00 consultation charge and if you move forward with any quotes that are provided, we apply the $59.00 towards the cost of the job. As noted by Joel M., "They have always been professional and give straightforward estimates"\[0]. It is important to mention that there may be a service fee for the consultation, which is typically applied to the bill if you choose to proceed with the service on the same day\[0]. For more information or to schedule your consultation, feel free to reach out to us. Let our experts assist you with all your electrical needs today!

Question 28

Do you offer no-interest or deferred payment plans for these services?

Accepted Answer

Yes, Lon Lockwood Electric offers flexible financing options to make electrical services more accessible. While specific no-interest or deferred payment plans are not explicitly mentioned in the documents, the availability of flexible financing indicates that there are various options to suit different financial needs[0]. A happy customer, Ray L., mentioned receiving flexible service and payment options, underscoring Lon Lockwood's commitment to accommodating diverse customer requirements[1].

For more detailed information on specific financing plans, I recommend contacting Lon Lockwood Electric directly at (585) 766-4702. Let their experts assist you in tailoring a plan that suits your needs.

Question 29

Do you offer special events or bonuses for loyalty program members?

Accepted Answer

Lon Lockwood Electric offers exceptional benefits for loyalty program members through our exclusive Service Partner Plan. Members enjoy special bonuses such as a 10% discount on all electrical services[0]. The plan also includes priority scheduling and yearly safety inspections, ensuring that members’ electrical systems are maintained with top priority[3].

Our loyal customers have expressed immense satisfaction, like Donna H., who praised our seamless scheduling process and transparency[2]. Another satisfied customer, Kelly E., highlighted our outstanding customer service and impeccable skills[1].

Join our Service Partner Plan to enjoy these valuable benefits and elevate your home’s electrical safety. Contact us today to become a member and start experiencing the advantages.

Question 30

Do you provide a warranty on the materials you use?

Accepted Answer

Yes, Lon Lockwood Electric offers comprehensive warranties on the materials we use. We provide a 1-year parts warranty on all devices we supply, ensuring you won't have to worry about premature failures[2]. Our warranties reflect the confidence we have in our workmanship and materials, giving you long-term peace of mind[0].

With our robust warranty coverage, you can rest assured knowing your home is protected against unexpected issues[0]. As Maureen C. mentioned, "We were very impressed with Dan's knowledge... he clearly explained how the replacement would be done"[1].

For more information or to schedule a service, call us today!

Question 31

Do you provide a written estimate before starting work?

Accepted Answer

Yes, Lon Lockwood Electric provides a written estimate before starting any work. This ensures transparency and allows customers to review the scope of work and pricing beforehand. Many satisfied customers have praised the company for their clear and detailed estimates, which are often delivered during the initial consultation. Margaret M. noted that Lon Lockwood Electric explained everything along with written estimates and described their professionalism and efficiency[1]. Similarly, Larry R. appreciated receiving an estimate for multiple projects in one visit[0]. This emphasis on providing written estimates underscores their commitment to honesty and customer satisfaction.

If you’re considering a project, don't hesitate to reach out to us today to get a clear and detailed estimate tailored to your electrical needs!

Question 32

Do you provide after-hours service?

Accepted Answer

No, Lon Lockwood Electric does not provides after-hours service. We do have a live person answering our phones 24/7 to gather your information.

Call now to experience our exceptional service!

Question 33

Do you provide any incentives or discounts for new customers?

Accepted Answer

Lon Lockwood Electric is pleased to offer special discounts and attractive financing options, ensuring that both new and returning customers receive exceptional value for our top-tier electrical services[1]. By choosing Lon Lockwood, you are promised transparent, upfront pricing with no surprises, a sentiment echoed by our satisfied customer, Donna H., who praised the seamless scheduling and professional service she received[0].

We invite you to experience the exceptional service at Lon Lockwood Electric firsthand. Reach out today to inquire about our current promotions and let us illuminate your home with unmatched expertise and care.

Question 34

How Much Does a Home Electrical Inspection Cost on Average?

Accepted Answer

Home electrical inspection costs are not one-size-fits-all; Lon Lockwood Electric provides an upfront price after we assess your home’s size, system complexity, and the reason for the inspection. The biggest cost driver is how many circuits, panels, and problem areas need testing or documentation. Our team frequently inspects homes in the greater Rochester area, so your quote reflects real conditions rather than a generic average. If you prefer predictable upkeep, our Service Partner Plan is $9.99/month and includes a yearly electrical safety inspection plus a 10% discount on electrical repairs and services. What typically changes the price: - Home size and number of panels or subpanels - Age of the home or known aluminum wiring - Purpose of the visit (real estate report, EV charger planning, or troubleshooting) - Corrective work or add-on services completed during the same visit If you notice smoke, burning smells, hot outlets, or breakers that keep tripping, treat the inspection as urgent and shut off affected circuits if safe to do so.
Updated: 2026-03-11
Need help in Pittsford, NY? Call 585-206-7390 or book online.

Question 35

How can I contact customer support if I have an issue?

Accepted Answer

To contact customer support at Lon Lockwood Electric, simply call their dedicated line at (585) 766-4702. They offer service calls from 8 a.m. to 4 p.m., ensuring prompt assistance for any electrical issues you may encounter[2]. For any urgent matters outside these hours, their Webster and Rochester locations are equipped to respond to emergencies 24/7[1].

Do not hesitate to reach out. Our customers like Erik N. have praised our support, noting, "If you are in need of electrical services, I don't even hesitate to recommend Lon Lockwood Electric"[0]. Give us a call and experience our top-notch service firsthand!

Question 36

How can I fix a wobbling ceiling fan without a balancing kit?

Accepted Answer

You can reduce a wobble without a kit, but the most reliable fix is to secure the fan’s support and mounting hardware. Our licensed electricians can remove the fan, correct or add a proper box brace, and verify wiring and controls so the fan runs smoothly. We install and service ceiling fans in Rochester and Webster, and we back our work with a 1-Year Parts Warranty and 5-Year Labor Warranty. - Turn the fan off and schedule a professional inspection.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online.

Question 37

How can I get in touch with your office?

Accepted Answer

To get in touch with Lon Lockwood Electric, you can call them at (585) 766-4702. Alternatively, you can visit their office located at 590 Salt Rd, Webster, NY 14580. For further assistance, you can reach out through their contact page on the website[0].

Question 38

How can I schedule a service appointment?

Accepted Answer

To schedule a service appointment with Lon Lockwood Electric, simply call their office at 585-766-4702 or contact them online through their website[0]. The company ensures a seamless scheduling process, as noted by satisfied customers like Donna H., who praised how clearly the steps were communicated, and were promptly notified when technicians were on their way[1].

Lon Lockwood is highly rated for their professional and timely service. If you're aiming for an efficient process and expert technicians, get in touch and set your appointment today to experience their excellent service firsthand.

Question 39

How can I track the progress of my service request or project?

Accepted Answer

To track the progress of your service request or project with Lon Lockwood Electric, communication is key. Our team keeps you updated throughout the process. For example, customers have praised our communicative approach, as Joanne H. mentioned, "They made sure to keep me updated on their progress"[0]. Furthermore, Paul M. highlighted that our team was "very responsive and kept me updated on the progress"[1].

To stay informed, you can always contact us directly for updates, ensuring you know the status and completion timeline of your project. For further assistance, feel free to contact Lon Lockwood Electric or visit our website to manage your service requests more effectively.

Question 40

How do I apply for financing for a project?

Accepted Answer

To apply for financing for a project with Lon Lockwood Electric, you can take advantage of their great financing options offered through Greensky. Begin by scheduling an estimate on their website, where you’ll be guided through the necessary steps to apply for financing[0]. If you have any questions, their team is available to provide assistance, ensuring that your financial needs for electrical services are met with professionalism and efficiency. For additional guidance and support, contact them directly at (585) 766-4702[1].

Question 41

How do I make payments on my financing plan?

Accepted Answer

To make payments on your financing plan with Lon Lockwood Electric, you can utilize the convenient options provided through their partnership with GreenSky. This setup is designed to make your payments easy and manageable. Lon Lockwood Electric, known for their professionalism and customer focus, offers straightforward financing solutions that accommodate a variety of household budgets[1].

For detailed instructions or to set up your payments, I recommend contacting their support team directly at (585) 766-4702. They are committed to ensuring an exemplary customer experience, as highlighted by Cindy A. G. who remarked, "I am extremely pleased with the quality and professionalism of their service. I will absolutely recommend them"[0].

Reach out today to enjoy seamless and flexible payment processes!

Question 42

How do I sign up for your loyalty program?

Accepted Answer

To sign up for Lon Lockwood Electric's loyalty program, known as the Service Partner Plan, simply contact their team. Under this plan, for just $9.99 per month, members receive comprehensive electrical maintenance, priority scheduling, and a 10% discount on all electrical services[1]. Plus, the plan benefits are transferable to a new home if you relocate[1].

To join and enjoy these exclusive benefits, visit their website or call their number to speak with a representative. Customers like Donna H. have praised Lon Lockwood Electric for their seamless and professional service[0].

Don't miss out on this fantastic opportunity to enhance your home's electrical system while enjoying significant savings.

Question 43

How do you accommodate special service requests?

Accepted Answer

At Lon Lockwood Electric, we pride ourselves on our flexibility and eagerness to meet special service requests. Our team tailors services to meet the unique needs of our clients, from modifying project plans to ensuring comprehensive solutions for specific requirements[1]. We emphasize transparency and communication, ensuring that each customer feels their requests are accommodated with the utmost care.

Salem G. appreciated our "accommodating and super easy to talk to" service when scheduling appointments, which highlights our commitment to customer engagement[0]. Fritz S. also commended us for how we "went out of their way to accommodate some smaller requests," reflecting our willingness to adapt to customers' needs[1].

Whether you need bespoke electrical installations or have precise demands, we’re ready to listen and deliver. Contact Lon Lockwood Electric for a consultation and let us tailor our services to your special requests.

Question 44

How do you balance cost and quality in your services?

Accepted Answer

At Lon Lockwood Electric, we meticulously balance cost and quality by adopting a transparent pricing strategy and ensuring high service standards. Our skilled electricians deliver reliable solutions, emphasizing both affordability and excellence without compromising on quality[1]. Customers frequently acknowledge this balance, as Jessica B. highlighted the reasonable pricing and added value in her review, stating, "Lon Lockwood was by far the best choice! They were reasonably priced and went above and beyond to ensure satisfaction"[0]. This commitment not only reflects our dedication to maintaining integrity in our operations but invites you to experience our unmatched service quality. Contact Lon Lockwood Electric today for dependable service that guarantees cost-effective solutions[1].

Question 45

How do you ensure that customers get the best value for their money?

Accepted Answer

Lon Lockwood Electric ensures the best value for their customers through a combination of practical strategies and exemplary service. They offer a Service Partner Plan for just $9.99/month, which provides comprehensive electrical maintenance, priority scheduling, yearly safety inspections, and a 10% discount on all services[1].

Their commitment to value is echoed in customer testimonials. Jessica B. noted, "Lon Lockwood was by far the best choice! They were reasonably priced and went above and beyond to ensure satisfaction"[0]. With an emphasis on quality, Lingering longevity, all outdoor service upgrades come with a 20-year warranty[2].

To experience top-tier electrical service with unmatched value, contact Lon Lockwood Electric today and discover the difference for yourself.

Question 46

How do you ensure that your technicians adhere to professional standards?

Accepted Answer

At Lon Lockwood Electric, we ensure that our technicians adhere to the highest professional standards. Our team is composed of highly trained, licensed, and insured professionals.  Moreover, our core values emphasize personal integrity and education, which underpin our commitment to skillful and safe electrical service\[2].

Customer testimonials reflect this dedication, with Alyssa N. highlighting the "professional and efficient" service, and Erik N. noting the willingness of technicians to educate and provide outstanding customer service without pressure\[0]\[1].

For more on our quality standards and how we can assist you, feel free to contact us today!

Question 47

How do you ensure the quality of your work?

Accepted Answer

Lon Lockwood Electric ensures the quality of their work through meticulous processes and customer-focused practices. Our electricians are fully licensed, bonded, and insured, promising top-notch service with compliance to the National Electrical Code and local standards[0]. The company is proud of its 100% no-nonsense guarantee, which underscores our commitment to superior workmanship[3].

Numerous reviews highlight our exceptional service. For instance, Maureen C. praised Dan for a thorough and professional inspection, stating, “We were very impressed with Dan’s knowledge”[2]. Moreover, Nick K. mentioned Lon Lockwood Electric as "the real deal" for their promptness and impeccable skills[1].

To experience this top-tier service, contact Lon Lockwood Electric for all electrical needs, ensuring your home’s safety and efficiency[4].

Question 48

How do you ensure the safety and cleanliness of the worksite?

Accepted Answer

At Lon Lockwood Electric, ensuring a safe and clean worksite is paramount. Our team is trained to adhere to strict safety protocols, including the use of personal protective equipment and conducting comprehensive safety checks. We also prioritize cleanliness, ensuring that no mess is left behind. As Keri B. mentioned, "the professionalism, cleanliness, and expertise" of our team are commendable[0].

Additionally, we implement regular electrical inspections to identify and mitigate potential hazards such as outdated wiring and faulty connections[1]. Join our Service Partner Plan for annual safety inspections and enjoy peace of mind knowing your home is in safe hands[1]. For a truly meticulous and professional service, reach out to Lon Lockwood Electric today.

Question 49

How do you handle customer complaints?

Accepted Answer

At Lon Lockwood Electric, customer satisfaction is a top priority, and handling customer complaints is managed with utmost care and professionalism. Our approach involves proactive communication and thorough follow-up to ensure any issues are addressed swiftly and to the customer’s satisfaction.

We engage customers directly, often following up with calls and emails to gather feedback after service completion, as highlighted by Erik N., who noted receiving both an office call and a handwritten thank you card sharing their experience[1].

By responding promptly and demonstrating a commitment to resolving concerns, we consistently deliver a positive service experience that resonates with customers. Zhou Z. speaks highly of our proactive scheduling and thorough job execution[0].

For extraordinary electrical service with superior customer support, reach out to Lon Lockwood Electric. You won't regret partnering with a team dedicated to excellence and customer satisfaction!

Question 50

How do you handle emergency customer service requests?

Accepted Answer

At Lon Lockwood Electric, we are committed to handling emergency customer service requests with utmost efficiency and care. We understand that emergencies require prompt attention, and our skilled team is available 24/7 to address critical electrical needs. For instance, one customer's power outage emergency was resolved swiftly, with technicians arriving the next morning to restore service[2]. Additionally, our Service Partner Plan members enjoy priority scheduling, ensuring they're first in line for urgent service[1].

These quick responses reflect our dedication to professional and timely solutions, making Lon Lockwood Electric a reliable choice in emergencies[0]. Contact us anytime at (585) 766-4702 to ensure your electrical concerns are handled without delay.

Question 51

How do you handle scheduling and appointments?

Accepted Answer

At Lon Lockwood Electric, scheduling and appointments are expertly handled to ensure a seamless experience for our customers. Our team emphasizes clear and timely communication, providing detailed updates about your service and technician. For instance, Donna H. shared, "The scheduling process for diagnosis, estimate, and service was seamless... communicated clearly each step"[0]. We send reminders and technician details ahead of appointments, which Kristin G. appreciated, noting that our rapid follow-up and satisfaction calls made the experience impressive[1]. For a professional electrical service experience that prioritizes your convenience, contact Lon Lockwood Electric today and experience top-notch service.

Question 52

How do you manage emergency service requests?

Accepted Answer

At Lon Lockwood Electric, we manage emergency service requests with unrivaled efficiency and professionalism. Our dedicated team is available 24/7 to respond promptly to your needs, ensuring we are there when you need us most[2]. Each service call is answered by a live representative, and our licensed technicians are sent out swiftly, backed by diligent background checks to guarantee your safety and satisfaction[2].

Karen P. praised, "They called me at 7:30 the next morning and were here by 8:00" after an emergency power outage[1]. We focus on delivering peace of mind, as highlighted by Erik N., who stated, "Lon Lockwood cares about providing outstanding customer service in a timely fashion!"[0]

For any electrical emergency, trust Lon Lockwood Electric to deliver responsive and reliable service. Contact us today for a dependable solution!

Question 53

How do you stay up-to-date with industry standards and technology?

Accepted Answer

Lon Lockwood Electric stays on the cutting edge of industry standards and technology by employing skilled electricians who are equipped with the latest tools and knowledge necessary for maintaining modern electrical systems. Our team is well-versed in performing precise repairs and installations that comply with current electrical codes[0].

We also offer a Service Partner Plan, which includes comprehensive maintenance and annual inspections, ensuring that our services not only adhere to industry standards but anticipate future demands and technologies[1]. As a testament to our commitment to quality, Erik N. lauded our team for their educational approach and outstanding customer service, saying that our technicians explain issues clearly without pressure, ensuring customers feel informed and empowered[2].

Contact us today to benefit from our expertise and join the ranks of satisfied clients.

Question 54

How do your services compare to competitors in terms of value?

Accepted Answer

Lon Lockwood Electric stands out from competitors through its combination of high-quality service and competitive pricing. Customers frequently testify to the company's exceptional value. Jessica B. noted that Lon Lockwood Electric was not only the best choice among multiple quotes but also provided reasonably priced services that exceeded her expectations[1]. The company's emphasis on customer satisfaction is evident, with Erik N. praising their "outstanding customer service" and lack of pressure when offering solutions[3].

Moreover, Lon Lockwood Electric provides some of the longest warranty programs available, underscoring their commitment to customer assurance with warranties extending up to 20 years on certain services[2].

With such a robust value proposition, it's no surprise that Kelly E. described their service as "above and beyond expectations," highlighting the peace of mind and reliability that Lon Lockwood Electric consistently delivers[0]. For a service experience that blends quality, affordability, and reliability, schedule your next project with Lon Lockwood Electric today.

Question 55

How does your company engage with the local community?

Accepted Answer

Lon Lockwood Electric is deeply committed to engaging with and supporting the local community. We believe in creating connections that illuminate the future for everyone involved. Our community-focused activities include food drives benefiting Webster Hope, bike-building events for children in need, and back-to-school supply drives. We also participate in significant causes by wearing pink and donating to Breast Cancer Awareness during October[0].

Moreover, our involvement extends to honoring veterans with donations of wreaths during December[0]. This philosophy of community support extends beyond electric lines, focusing on fostering strong, positive relationships within the community.

To join us in our efforts or to learn more about our services, contact us today!

Question 56

How does your loyalty program work?

Accepted Answer

The Lon Lockwood Electric loyalty program, known as the Service Partner Plan, offers exceptional benefits for just $9.99 per month. As a member, you'll enjoy priority scheduling, ensuring you're always at the front of the line when you need service. Additionally, an annual electrical safety inspection is included, helping to identify and address potential issues before they escalate. Members also receive a 10% discount on all electrical services, providing substantial savings over time. The plan is transferable, which means it can move with you if you relocate or can be left for new homeowners[0].

Join the Service Partner Plan to experience these and other savings while maintaining your home's electrical systems.

Question 57

How long does it take to fix a power outage in my house?

Accepted Answer

Fixing a home power outage typically ranges from a quick reset to several hours, depending on whether the issue is inside your home or on the utility’s side. The most common in‑home causes are tripped breakers or a GFCI upstream of the affected rooms, which can be fast to resolve; utility-side outages must wait on the power company. Many outages we see are isolated to a circuit or two rather than the whole house. We support homes around Webster with 24/7 live‑answer so we can triage and dispatch promptly. Service Partner Plan members receive priority scheduling during urgent periods. These signals help estimate timing: - Neighborhood is dark too: call your utility; we can repair meter/panel damage, but restoration follows the utility. - Only part of the house is out or outlets show TEST/RESET: often minutes after a reset or minor repair. - Burnt smells, warm panel, or repeat tripping: urgent; repairs may take a few hours if parts need replacement. If breakers keep tripping or you see damage, turn off the main and wait for a licensed electrician.
Updated: 2026-03-11
Need help in Webster, NY? Call 585-206-7390 or book online. “We had an emergency on a sunday night - they were in our house monday morning and we had power back by 5pm!” — Eric K.

Question 58

How long does it take to get approved for financing?

Accepted Answer

The approval process for financing with Lon Lockwood Electric is designed to be swift and smooth. Our partnership with trusted financing providers ensures that customers experience one of the easiest approval processes in the industry. As one customer, Deezie, described, "Easiest approval ever," highlighting the efficiency and simplicity of our process[0].

To get started and experience this hassle-free financing, contact Lon Lockwood Electric today and let us assist you in making your electrical projects seamless and cost-effective.

Question 59

How much do your services cost?

Accepted Answer

At Lon Lockwood Electric, we are committed to providing our clients with upfront, transparent pricing. This means you will know the cost before any work begins—no hidden fees or surprises[1]. Our prices are competitive, and while they might be a bit higher than some other contractors, many of our customers, like Dave C., emphasize that the quality and punctuality of our work make it well worth the investment[0].

We also offer flexible financing options to make managing costs easier and more convenient for you[1]. To get a precise estimate tailored to your specific needs, please consider scheduling a consultation where we can provide an honest evaluation. Feel free to reach out today to discuss your project in more detail[1].

Question 60

How much does a home electrical inspection typically cost?

Accepted Answer

Home electrical inspection cost varies by home and scope. Pricing is confirmed on site after we assess your home’s size, age, and system complexity. Many Rochester- and Webster-area homeowners choose our Service Partner Plan at $9.99/month, which includes a yearly full-home electrical safety inspection plus priority scheduling and a 10% discount on repairs. Our licensed, insured electricians also provide a detailed report and can perform repairs if needed.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online. "He explained the results of the electrical inspection in terms that were understandable and answered all my questions." — Sharon S.

Question 61

How much does an after hours electrician cost per hour?

Accepted Answer

After-hours electrician costs vary by job at Lon Lockwood Electric. A licensed technician will diagnose first and confirm pricing before work begins. We offer same-day and emergency service, and our phones are answered 24/7. Service Partner Plan members pay $9.99/month, receive priority scheduling, yearly safety inspections, and 10% off electrical services. We handle urgent repairs to panels, breakers, wiring, and power restoration across Rochester and Webster.
Updated: 2025-11-05 00:00:00
Need help in Mendon, NY? Call (585) 494-7000 or book online. "They came to my house within 2 hours of my emergency call." — Jeanne F.

Question 62

How much does an electrical inspection typically cost for homeowners?

Accepted Answer

Electrical inspection pricing varies by home size, age, and what needs testing or repair. A Lon Lockwood Electric technician will assess your system and confirm costs on site. If you want predictable costs, the Service Partner Plan is $9.99/month and includes a yearly full-home electrical safety inspection plus 10% off repairs. During inspections we check grounding, your electrical panel, GFCI/AFCI protection, outlets/switches, and wiring. Service available in Rochester, NY and nearby Webster.
Updated: 2025-12-28
Need help in Macedon, NY? Call 585-206-7390 or book online. "Dan was very professional." — Sharon S.

Question 63

How much does an electrical panel inspection typically cost?

Accepted Answer

Panel inspection pricing varies by your home’s size, panel condition, and any issues found during testing. Exact pricing depends on an on-site assessment, and a technician will confirm costs before work begins. Our inspections include panel testing, grounding checks, and verification of GFCI/AFCI protection, with a written summary of hazards and fixes. For predictable costs, the Service Partner Plan is $9.99/month and includes a yearly electrical safety inspection and 10% off repairs in Rochester and Webster.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online. "Chris did a very complete and extensive Saftey inspection and report ." — Leslie L.

Question 64

How much does an electrical wiring inspection typically cost?

Accepted Answer

Most electrical safety inspections are priced after a technician evaluates your home on site. Final cost depends on the home’s size, age, and any issues we find. If you want predictable budgeting, our Service Partner Plan is $9.99/month and includes a yearly full-home electrical safety inspection. Members also get priority scheduling and a 10% discount on electrical repairs and services. After every inspection, you receive a detailed report with clear, upfront options. We serve Rochester, Webster, and nearby.
Updated: 2025-12-28 00:00:00
Need help in Macedon, NY? Call 585-206-7390 or book online. "Dan was very professional." — Sharon S.

Lon Lockwood Electric

Miscellaneous

How does your company engage with the local community?

What awards has your company received?

Service Excellence

Are your technicians licensed and insured?

Can I get an estimated arrival time for my service appointment?

How do you ensure that your technicians adhere to professional standards?

How do you ensure the quality of your work?

How do you handle scheduling and appointments?

How do you manage emergency service requests?

What happens if a technician is running late?

What is your policy on rescheduling or canceling appointments?

What kind of training do your employees receive?

What measures do you take to ensure punctuality?

Outlet, Switch and GFCI Installation and Repair

Can I install a GFCI outlet myself safely and correctly?

Can I replace an electrical outlet myself safely and correctly?

Can I safely repair a broken light switch myself at home?

How much does it cost to repair an electrical outlet?

Why Does My GFCI Outlet Keep Tripping Randomly Without Load?

Electrical Panel and Service Upgrades

How much does it cost to upgrade electrical service to 200 amps?

How much does electrical panel repair typically cost for homeowners?

How much does electrical panel replacement cost for a typical home?

How much does it cost to replace a fuse box professionally?

How much does it cost to upgrade an electrical panel to 200 amps?

What Is the Cost to Upgrade an Electrical Panel to 200 Amps?

Lighting Installation and Upgrades

Can I Replace Normal Lights with LED Lights Myself?

Can I install a ceiling light myself without existing wiring?

How much does it cost to install a light fixture professionally?

How much does it cost to install lighting in a residential home?

What Is the Best Way to Upgrade Kitchen Lighting Fixtures?

Emergency Electrical Services

How long does it take to fix a power outage in my house?

What Is Considered An Electrical Emergency At Home?

What Should I Do If My Circuit Breaker Keeps Tripping Repeatedly?

How much does an emergency electrician cost per hour?

How much does an after hours electrician cost per hour?

Electrical Safety Inspections

How Much Does a Home Electrical Inspection Cost on Average?

How much does a home electrical inspection typically cost?

How much does an electrical inspection typically cost for homeowners?

How much does an electrical panel inspection typically cost?

How much does an electrical wiring inspection typically cost?

What Does an Electrical Safety Inspection Consist Of?

EV Charger Installation

How much does it cost to install an EV charger at home?

How much does it cost to install an EV home charger?

What Does It Cost to Have a Level 2 Charger Installed at Home?

What Is the Average Cost to Install an Electric Car Charger at Home?

General Business Queries

Are there any additional fees I should be aware of?

Can I change my service appointment after booking?

Can I request a specific technician for my service?

Do you offer any discounts or packages?

Do you offer emergency services?

Do you provide a warranty on the materials you use?

Do you provide a written estimate before starting work?

Do you provide after-hours service?

How can I get in touch with your office?

How can I schedule a service appointment?

How do you ensure the safety and cleanliness of the worksite?

How do you handle customer complaints?

How do you stay up-to-date with industry standards and technology?

How much do your services cost?

What areas do you serve?

What is your policy on subcontractors?

What is your process for handling large or complex projects?

What is your service guarantee?

What licenses and certifications does your company hold?

What payment methods do you accept?

What services do you offer?

Whole-Home Rewiring

How much does it cost to replace knob and tube wiring?

How much does it cost to rewire a full house safely?

How much does it cost to rewire an entire house?

How much does it cost to rewire an old house completely?

What Is an Electrical Wiring Upgrade and Why Is It Needed?